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We're Recruiting Secure Ambulance Care Assistants


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Job Summary:


Before continuing, please ensure you meet these initial requirements, which are explained in much more detail later:

  • You have prior professional experience in the field of secure transport or mental health. (Or in a UK police service.)

  • You are STRICTLY based in South Yorkshire or West Yorkshire and are LESS THAN 30 minutes in rush hour from the S72 postcode.

  • You are comfortable working on-call from home, across 24 hours a day, on a 4 on, 4 off pattern (or very similar).

  • You are comfortable working up to 12-hours in a 24 hour period once activated (or however long the last journey within those 12 hours lasts) with the potential to be called in at ANY time of the day or night while on-call.

  • Available to start training with us on Monday 6th September 2021.

  • You preferably have a current blue-light qualification, or verifiable blue-light training from police, fire or ambulance service, or have a very good standard of safe driving that can be assessed.

  • You have read the below advert carefully.

About SSGL Medical:

It's difficult to get across in a job advert the culture we adopt, but SSGL Medical are a close family of staff, that are welcoming to colleagues joining our family. We enjoy the work we do because everyone who joins us is in it for the right reason. We work closely together and are closely supported by personable management who take a genuine interest in ensuring staff welfare and wellbeing is looked after.

Secure Solutions Group Limited (or SSGL for short) is an award-winning CQC-regulated independent ambulance service based in Barnsley, South Yorkshire, providing medical transport to numerous NHS Trusts and private sector partners across the UK.

We started as a Partnership in 2012 providing first aid services, training and medical courier services, later expanding to a CQC-regulated limited company, providing a wide range of Patient Transport Services. Our vision is to innovate the services we offer, thinking outside of the box to make our family of staff happy in their work and our service users and clients happy with the service and its delivery.

In addition to being accepted as members of the Independent Ambulance Association, we have been awarded 'The Most Innovative Independent Ambulance Service - Yorkshire' for 2020. We are also an Equal Opportunities and Living Wage Employer to show our commitment to our staff.

SSGL Medical, in its role as a supplier of patient transport services, offers a tailored service assisting service users with mental health issues to hospitals, or transfers between hospitals, at what can often be very vulnerable times in their lives, whilst meeting their transport needs. Your work and life experience make a world of difference, which is what makes our services unique.

Job Type / Category:

We are looking for staff, which we call Ambulance Care Assistants, to work within our secure transport services. It is called 'secure transport' as the service users we transport, can often be sectioned under the Mental Health Act, and we, therefore, have a duty of care to ensure they are safe and 'secure' during transport. We want our new staff to enjoy the spontaneous nature of getting called out, and that no two days (or people we transport) will ever be the same.

We are looking for you to start on Monday 6th September 2021, starting with training during the week, prior to deployment. To apply, you MUST be available on the week commencing 6th September 2021.

We are looking for highly motivated individuals to expand our team of professionals to service multiple clients across the UK from our South Yorkshire base. At the forefront, SSGL Medical has built a solid reputation for the quality of care, compassion and support that we offer every service user ensuring we go that extra mile too. We strive to be acknowledged by all our stakeholders as the market leaders in our sector whilst providing tailor-made solutions for each. We are looking for individuals who can align |themselves with our vision. The role of an Ambulance Care Assistant within the world of secure transport is to provide quality transition and transport for individuals during their conveyance. If you are a compassionate, caring individual we would like to hear from you.

We have excellent rates of pay that are higher than other service providers, progression opportunities and a friendly, welcoming team behind you. Joining our family will see you enjoying a rewarding career, with an excellent wage.

Please note that this role is initially a self-employed role, meaning we pay you all of your earnings without tax deductions. We've done this simply because, as a small company, it takes up many hours of our time registering staff as PAYE, only for them to not see out the probationary period. Whereas self-employment has no initial registration for the first 6 months. If you've never worked self-employed, don't be put off, as it has many, many benefits including not paying tax on your car, fuel, spending and much more. We even have an in-house Finance Director who can sort this all for you at no cost at all, it ultimately only takes half an hour a year to sort, and we can speak about this in detail later on. This is one of many benefits you have working with us. (You can move to PAYE after probation without issue should you wish.)

Roles and Responsibilities:

Day-to-day you will collect and drop off service users with mental health issues all across the country, with support from your colleagues. You will use your people skills to make vulnerable service users feel safe enough to travel with you. This could be from the service users house to a hospital, from hospital to hospital or even hospital to appointments. No two days are the same. You will generally take it in turns to drive and be in the back with your colleagues sat with the service user. At the start of each journey, a vehicle check needs to be performed at our base, in addition to checking all equipment is ready for use.

  • Driving to and from destinations in a standard B-category vehicle, such as a response car, small minibus or non-emergency ambulance type vehicle such as a Peugeot Boxer.

  • Sitting with service users during journeys to ensure both they and your colleagues are safe and feel supported.

  • Working effectively with colleagues in order to achieve the desired outcome that promotes the well-being of service users.

  • Determining the comfort of service users by engaging with them and building up a rapport.

  • Ensuring dignity and privacy and that individual needs are met.

  • Assisting in ensuring that effective channels are used to canvas the views and concerns of all service users.

  • Responsibility for high standards of cleanliness and follow all guidelines set by infection control policy.

  • Carrying out daily checks of vehicles and recording on our system.

  • Reporting any vehicle/equipment defects.

  • Always maintaining strict confidentiality of patient information and SSGL Medical company information.

Required Education, Skills, Experience and Qualifications:

The most important thing for us is that you are right for the job and are joining us for the right reason. However, we do need to ensure all staff can perform all duties, including driving, performing first aid, and competent handling of mental health patients, although additional and supportive training is provided regardless of your background. Here is what we are looking for from you:

  • MUST have prior professional experience in the field of mental health or secure transport. (Or in a UK police service.)

  • MUST live in South or West Yorkshire, within 30 minutes from the S72 postcode at absolute most, for logistical purposes.

  • MUST have a Full UK Manual Driving Licence with a minimum of 1 years experience.

  • MUST be looking for a permanent position, as we are seeking those willing to provide long-term commitment - you MUST be willing to offer a minimum three-month commitment due to the reliability we offer.

  • Comfortable that this role will start as self-employed as discussed above.

  • Preferably have a current, nationally-recognized 'Blue Light'/Emergency Driver qualification or verifiable training. In any case, you must have excellent driving standards which will be assessed.

  • Have, or be willing for us to perform, an Enhanced DBS check (previously CRB).

  • Have, or willing to be trained in, a valid First Aid at Work qualification issued within the last 3 years.

  • A flexible individual, available and comfortable to work at all hours of the day or night on a fixed rota basis.

  • You must have the ability to remain calm under pressure and be focused and competent in supporting those in distress but also being aware of your own limitations and seeking support where necessary.

  • Physically fit and able to handle the physical intervention we sometimes need to use, according to the training provided. (You will be provided full accredited training to ensure all parties are safe if PI is required.)

  • Maturity, able to use your own initiative and have plenty of common sense.

  • Able to appear confident in all situations.

  • Excellent communication skills with superb customer service and patient skills.

  • Show initiative and be able to work without direct supervision, but also work well within a cohesive team.

  • Commitment to providing a high standard of service and to meeting the needs of the individuals in our care.

  • Willing and able to undertake all training relevant to the job role. Both classroom, practical and electronic learning will be provided.

  • Able to keep company property safe, including the vehicle and its contents.


  • An excellent rate of pay with no 'on the job' expenses to consider.

  • A fixed 4 figure retainer each month for peace of mind.

  • Unsociable hours increments.

  • A very rewarding and important role.

  • You will be on-call from the comfort of your own home, meaning family time/home comforts and an improved work/life balance.

  • An excellent '4 on, 4 off' type rota system, meaning you work only half the year/half a month, while still earning a full-time wage, AND having a fantastic work/life balance with 4-full days off.

  • Overtime is available at your request, equally, you are not expected to work extra shifts.

  • A fully serviced, fuelled and clean vehicle provided for the work.

  • A well-managed, reputable and reliable company with impressive work history.

  • Great earning potential with a Living Wage Employer, always well above minimum wage.

  • A professional and comfortable uniform and NHS partner ID card.

  • Travel fully paid base-to-base.

  • Free access to mandatory training and ongoing career development opportunities.

  • Regular supervision sessions and annual appraisals.

The Application Process / What Next:

We will begin to hold interviews between your application at the end of this month. If we shortlist your application, you will be informed and contacted regarding the dates.

You MUST be available to start initial mandatory training with us on Monday 6th September 2021 for a minimum of 3 days to begin with. We will work out the start of your shift pattern with you if you are successful at the interview.

Please do not apply if you are not able to start on the above date.

The 'application process' is simple, with the first step to arrange an informal telephone interview, to allow us to provide you plenty more insight into the role and ensure you meet the basic criteria for the role.

From here we will invite you to a face to face interview to discuss the specific details. This could involve role-play or group scenarios, to give you a realistic idea of the role and see your problem-solving skills in action. (Don't worry, no public speaking required!) This will also give you an opportunity to meet some of your potential colleagues and ask them any questions you might have.

Successful candidates then go through our compliance stages, including completing an application and providing various documentation. Once completed, you will be provided nationally recognised and award-winning internal training, including PMVA and BLS to ensure you're confident and competent to conduct the role. After this, you will be placed on paid induction shifts with a mentor, to introduce you to the service.

Thank you for taking the time to carefully read this advert. We appreciate this is longer than usual, but it's important you have as much information as possible, so you can be confident with who you're considering working with.

To apply, simply visit the link below, confirm some basic criteria, and leave a cover note to confirm you have read and meet the requirements in addition to carefully answering the questions. We will then be in touch with you. Please note: if you do not answer all questions in detail, we will not consider your application.


We are supporting very vulnerable people in society, and need the right people for this job. If you are unsure about applying for any reason and might pull out, just wanting to see if you get an interview offer, or are applying for several jobs and just wanting the first one that comes up, please do not apply.

Please note that this role is subject to various Due Diligence checks, including but not limited to, previous employment history, criminal history through an Enhanced DBS check, driver checks and driving assessment. Please ensure you provide truthful and accurate information. Your information will be processed and stored in accordance with our GDPR Policy, available on our website.

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